Privacy Policy

Privacy Policy

Effective Immediately Upon Publication

At TheSeedVerse, your privacy matters to us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, browse our products, register an account, place an order, contact us, or otherwise use our services.

TheSeedVerse is an online store operating exclusively in India and offering quality-selected seeds, including vegetable seeds, flower seeds, fruit seeds, herb and medicinal seeds, spice and condiment seeds, and forage and fodder seeds for home gardening, growing, and urban farming.

1. Scope and Applicability

This Privacy Policy applies to visitors, customers, registered users, and other individuals who interact with TheSeedVerse through our website, including when you:

• Browse our website and product catalogue
• Register or access an account
• Add products to your cart or wishlist
• Place an order for delivery within India
• Make a prepaid payment through the available payment gateway options
• Track an order
• Contact our customer support team
• Submit a return, refund, cancellation, or other service request
• Subscribe to promotional communications
• Otherwise interact with our website or services

TheSeedVerse operates and provides its services only within India. We do not accept or fulfil orders for delivery outside India.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Business and Contact Details

Brand Name: TheSeedVerse
Legal Entity: Webflare Technologies Pvt. Ltd.
Registered Address: Plot No. 30–31, 2nd Floor, Veer Savarkar Block, Shakarpur, East Delhi, Delhi – 110092, India
Email: support@theseedverse.com
Phone: +91 79822 64457

For privacy-related questions, requests, or complaints, you may contact us using the details above.

3. Information We Collect

We collect information that is reasonably necessary to operate our online store in India, process orders, deliver products within India, provide customer support, maintain security, and comply with applicable Indian legal requirements.

3.1 Information You Provide to Us

Depending on how you use our website, we may collect:

Account Registration Information

To register as a customer, you may be required to enter your email address. We may send a one-time password (OTP) or verification code to that email address. Once you enter the correct OTP or verification code, your email address may be verified and your customer account may be registered.

We do not require you to create or remember a password where our passwordless email verification system is used. Your email address and email OTP may be used to verify your identity and provide secure access to your account.

• Email address
• One-time password or verification code used for email verification
• Account verification status
• Account activity and preferences, where applicable

For security reasons, OTPs may be stored temporarily or recorded in limited form for verification, security, fraud prevention, and audit purposes. We do not use your OTP as a permanent account password.

Order and Delivery Information

• Customer name
• Billing and shipping address in India
• City, state, and PIN code
• Phone number
• Email address
• Products ordered
• Quantity and order value
• Order number and related transaction information

Customer Support Information

• Messages and communications with our support team
• Complaints and service requests
• Return, refund, cancellation, or replacement information
• Photographs or other documents voluntarily submitted in connection with a support request

Communication Preferences

• Marketing subscription or opt-in preferences
• Communication preferences
• Wishlist, cart, or other preferences where such functionality is available

3.2 Information Collected Automatically

When you browse our website, certain information may automatically be collected, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Language and general device settings
• Pages visited
• Products viewed
• Search activity on our website
• Date and time of visits
• Referring website or source
• Shopping cart and session information
• Order and transaction status
• Website usage and technical information

This information may be used to maintain website functionality, security, performance, and improve the customer experience in India.

4. Payment Information

All orders placed through TheSeedVerse are prepaid. Payments may be made through the payment gateway options available on our website, which may include UPI, credit cards, debit cards, and net banking.

Payments made through our website may be processed by third-party payment service providers or payment gateways operating in or serving customers in India.

Depending on the payment method selected, you may provide payment information directly to the relevant payment service provider. We generally receive information necessary to confirm and reconcile the transaction, such as:

• Payment status
• Transaction reference or payment ID
• Order ID
• Payment amount
• Payment method

We do not intentionally store your complete debit card number, credit card number, CVV, UPI PIN, or internet banking credentials on our servers.

Payment service providers may have their own privacy policies and terms governing the processing of payment information.

5. How We Collect Information

We may collect information when you:

• Visit or browse TheSeedVerse from India or elsewhere
• Enter your email address to register as a customer
• Receive and enter an OTP or verification code sent to your email address
• Complete email verification and register your customer account
• Place an order for delivery within India
• Add products to your cart or wishlist
• Complete checkout
• Make a prepaid payment
• Contact customer support
• Submit a complaint, cancellation, return, refund, or replacement request
• Subscribe to promotional communications
• Interact with our website through cookies or similar technologies

Although our website may be accessible from outside India, our products and services are offered only within India, and we do not accept or fulfil international orders.

6. How We Use Your Information

We may use your information for purposes including:

• Registering and managing customer accounts using your email address
• Sending OTPs or verification codes to verify your email address
• Confirming your email address and completing customer registration
• Providing secure access to your customer account
• Processing and fulfilling prepaid orders within India
• Confirming orders and payments
• Packing and dispatching products
• Arranging delivery through logistics partners operating in India
• Providing shipment and delivery updates
• Responding to customer enquiries
• Processing cancellations, returns, refunds, and replacements
• Verifying and investigating suspicious or potentially fraudulent transactions
• Preventing misuse, abuse, or unauthorised access to our website or customer accounts
• Maintaining business, accounting, tax, and transaction records in accordance with applicable Indian laws
• Improving our website, products, services, and customer experience
• Understanding website usage and customer preferences
• Sending promotional communications where you have provided the appropriate consent or where otherwise permitted by applicable law
• Complying with applicable Indian laws, regulations, court orders, and governmental requirements
• Protecting our legal rights, property, customers, and business operations

7. Sharing of Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share information where reasonably necessary to operate our business and provide our services within India.

7.1 Delivery and Logistics Partners

We may share relevant information such as your name, phone number, delivery address in India, email address, order reference, and shipment details with courier and logistics partners for the purpose of delivering your order within India.

7.2 Payment Service Providers

Relevant information may be shared with payment gateways and payment service providers to process and verify prepaid payments and prevent fraudulent transactions in connection with orders placed in India.

7.3 Technology and Service Providers

We may use third-party service providers for services such as:

• Website hosting
• Website maintenance
• Cloud infrastructure
• Customer communication
• Email and SMS delivery
• Email OTP delivery and verification
• Account registration and authentication
• Analytics
• Security
• Order management
• Customer support

Such providers may process information on our behalf to provide the relevant services. Our products and services remain limited to customers and deliveries within India.

7.4 Legal and Regulatory Requirements

We may disclose information where required or permitted by applicable Indian law, including in response to:

• Government or regulatory requests
• Court orders
• Legal proceedings
• Law-enforcement requests
• Investigations relating to fraud or unlawful activity

We may also disclose information where reasonably necessary to protect our rights, property, customers, employees, or business.

8. Cookies and Similar Technologies

TheSeedVerse may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used for purposes such as:

• Maintaining shopping cart functionality
• Remembering user preferences
• Maintaining verified account sessions
• Improving website performance
• Understanding website traffic and usage
• Providing security and preventing fraudulent activity

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of portions of our website, including account, cart, or checkout functionality.

9. Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Because customer registration may be completed through email verification, we use email OTPs, verification codes, session controls, and other security measures to help protect account access.

Depending on the nature of the information and our operational requirements, security measures may include:

• Secure website connections
• Access controls
• Email OTP and verification mechanisms
• Restricted access to personal information
• Security monitoring and maintenance
• Appropriate safeguards for information handled by our service providers

However, no method of transmission or electronic storage is completely secure. Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions and provide services within India
• Maintain customer and order records
• Resolve disputes and customer complaints
• Prevent fraud and misuse
• Meet accounting, tax, legal, and regulatory requirements applicable in India
• Enforce our agreements and protect our legal rights

For account registration, we generally retain your email address and related account information for as long as your account remains active. OTPs and verification codes may be retained temporarily or in limited form for account verification, security, fraud prevention, and audit purposes.

Order, payment, delivery, tax, accounting, and transaction records may be retained for the period required under applicable Indian laws and regulations, including applicable requirements under tax, accounting, consumer protection, and corporate laws.

Customer support communications and records relating to returns, refunds, cancellations, replacements, complaints, or disputes may be retained for as long as reasonably necessary to manage the relevant matter and maintain appropriate business and legal records.

Technical, security, and fraud-prevention information may be retained for a reasonable period based on its purpose, risk, and operational requirements.

When personal information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and regulatory requirements.

11. Your Choices and Rights

Subject to applicable law and any lawful limitations, you may have rights relating to your personal information, including the ability to:

• Request access to personal information held by us
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permissible
• Withdraw consent for certain optional processing, including promotional communications
• Raise a privacy-related complaint or grievance
• Request information regarding the processing of your personal information

We may need to verify your identity before processing certain requests in order to protect your account and personal information. Verification may be completed using your registered email address, an OTP sent to your registered email address, or another reasonable verification method.

Where we are legally required to retain certain information, we may continue to retain such information despite a deletion request.

12. Marketing Communications

We may occasionally send promotional communications regarding:

• New products
• Offers and promotions
• Seasonal products
• Gardening-related updates
• Other products or services offered through TheSeedVerse

Where required, such communications will be sent only after obtaining the appropriate consent.

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions provided in the communication.

Transactional communications, such as registration confirmations, email OTPs, verification codes, account-access messages, order confirmations, payment notifications, shipping updates, delivery information, and important service communications, may still be sent when necessary to provide our services within India.

13. Children's Privacy

TheSeedVerse is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to us improperly, they may contact us so that we can review and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including payment gateways, courier tracking services, social media platforms, email delivery services, email OTP services, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information to it.

15. Third-Party Payment and Service Providers

When you use a third-party payment gateway, courier service, communication service, email delivery service, email OTP service, or other external service through our website, the relevant provider may process your information according to its own privacy policy and terms.

We encourage customers to review the applicable privacy policies of such providers where appropriate.

Our business operates only in India, and we do not use third-party providers to fulfil orders for delivery outside India.

16. Fraud Prevention and Website Security

We may process information relating to transactions, devices, IP addresses, orders, delivery information, email addresses, OTP verification attempts, and usage patterns to identify and prevent:

• Fraudulent transactions
• Duplicate or suspicious orders
• Unauthorised account access
• Repeated or suspicious OTP requests
• Abuse of promotional offers
• Payment-related misuse
• Other activity that may threaten the security or integrity of our website or business

Where appropriate, we may cancel, restrict, delay, or investigate an order or account where we reasonably believe that fraudulent or unlawful activity may have occurred.

17. Business Transfers

If TheSeedVerse or its business operations are involved in a merger, acquisition, restructuring, sale of assets, financing transaction, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable Indian law.

Where legally required, appropriate notice will be provided regarding material changes affecting your personal information.

18. Processing and Operations Within India

TheSeedVerse operates exclusively in India. Our products are sold and delivered only within India, and we do not accept or fulfil orders for delivery outside India.

We intend to conduct our business operations, customer support, account registration, email OTP verification, order processing, and delivery arrangements within India. Personal information may be accessed or processed by our employees, representatives, contractors, and service providers in India as reasonably necessary to provide our services, operate our website, process orders, provide customer support, maintain security, and comply with applicable Indian laws.

We do not offer international shipping or operate as an international e-commerce service.

19. Automated Processing

We may use automated technical processes or rules for purposes such as email OTP verification, website security, fraud prevention, order validation, and identifying suspicious activity.

Such processes are intended to protect our customers and business. Where appropriate, significant account or transaction restrictions may be reviewed by our team.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business operations
• Website functionality
• Technology
• Legal or regulatory requirements
• Data processing practices
• Account registration or email verification procedures

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

21. Grievance Officer

For privacy-related complaints and grievances, you may contact our Grievance Officer:

Name: Mukesh Kumar Yadav
Designation: Grievance Officer
Brand: TheSeedVerse
Email: support@theseedverse.com
Phone: +91 79822 64457
Address: Plot No. 30–31, 2nd Floor, Veer Savarkar Block, Shakarpur, East Delhi, Delhi – 110092, India

We will acknowledge and address grievances within the timelines prescribed under applicable Indian law.

22. Contact Us

If you have any questions, concerns, privacy requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

TheSeedVerse
Operated by: Webflare Technologies Pvt. Ltd.
Email: support@theseedverse.com
Phone: +91 79822 64457
Address: Plot No. 30–31, 2nd Floor, Veer Savarkar Block, Shakarpur, East Delhi, Delhi – 110092, India

We will make reasonable efforts to respond to your request and address your concern in accordance with applicable Indian law.