Refund & Return Policy
1. Return Eligibility
Returns or quality-related requests may be accepted in cases where the wrong seed pack has been delivered, the product is damaged at the time of delivery, or there is a significant deviation from the product description.
To request a return or quality review, please contact us within 48 hours of delivery and provide clear photographs of the product and its packaging along with your order details.
All return requests are subject to review and approval by TheSeedVerse.
2. Non-Returnable Items
The following items or circumstances may not be eligible for return or refund:
- Opened seed packs or seed packs that have been used.
- Seed packs that have been stored improperly after delivery.
- Natural variations in seeds or products that fall within normal variety or product tolerances.
- Orders delivered to the correct address with valid proof of delivery.
- Cases where the issue is caused by improper storage, handling, planting, or growing conditions after delivery.
3. Refund Process
Once a return or refund request is reviewed and approved, the applicable refund will be processed to the original payment method used for the order.
As all orders on TheSeedVerse are prepaid, approved refunds will generally be processed to the original payment method within 7–10 business days after approval.
Actual crediting time may vary depending on the customer's bank, payment gateway, or financial institution.
4. Contact Us
For return or refund-related requests, please contact us at support@theseedverse.com with your order details and the required photographs.